Blackbaud Customer Success Manager interview questions

I went through 4 steps of the interview process before being declined. The initial recorded responses were surprisingly less intimidating that I initially feared. In the following part of the process, I was asked to write a response of next steps to a scenario put forth by the hiring team and submit within 24 hours. After that, I was invited to an interview with team members. The interviewees were kind and seemed to really enjoy the work they do with Blackbaud. I will say, I felt like the next steps were partly dependent on my email follow-up with the recruiter which seemed a bit strange and could potentially limit the company's hiring pool. Ultimately, I was not given an offer because the hiring manager felt that I did not meet the qualifications for the position. Since each of the steps following the initial application focused on situational based questions, I would have preferred for the hiring manager to have simply shared that information prior to advancing me to the assignment step in the interview process. It felt a bit out of place to share after weeks of next steps and time spent throughout the process.