It was quick and straightforward. It's somewhat a process; I had 2 interviews the first interview was a phone interview he asks me scenario questions like what would you do if this happens, asked about how did I handle certain situations in my previous jobs like tell me about a time when x did this and how did you handle it. I passed the phone interview and got offered a 2nd interview which was the computer assessment and in person interview. The computer assessment is pretty easy it was like role play as if you were working there and answering calls. Make your listen because it goes fast and they time you, answer the calls and type in peoples information name, phone number, and address. Help the person figure out there issue, they will give a b c d options to choose from like what you do? a b c or d and choose. After I was done with the assessment I had the person interview and she asked me basic questions. And she hires me on the spot which was nice.