Absolute mess. I applied for a foreign speaking customer service role. I was requested to do around ten tests in total which involved online tests, video of myself speaking the foreign language, video questions that were timed, two interviews and more tests at the assessment day in Leeds. The day after the assessment I was called to say they all loved me, and wanted to extend an offer for the role but had one more test to do, did that which I was complemented on, but instead of receiving the offer, I was requested to do yet another test. I was then told my second language skills weren't good enough! So after weeks of tests, over 800 miles travelled to the assessment day, being told I literally had the job, I then get the slap in the face! I lived abroad for 17 years, held down important senior roles whilst working there, travelled the world for the company, and then get told by Burberry my language skills are not up to scratch! Total waste of time and felt quite insulted.