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      CIBC

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      Contact Center Representative Interview

      Apr 11, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CIBC in Dec 2023

      Interview

      Two part interview all done via video. 1st part with HR rep lasting about 15 mins, with short and relatively simple questions about past experiences and self introductions. HR rep was coaching me through the interview process, giving me example questions of what may be asked during the panel interview. 2nd part was with a panel of two hiring managers and one other person that would come in and audit without showing their face or making a sound. 2nd part was more extensive, apart from the self introductions and behavioral questions they would do a role play in Mandarin, give you list of specific products to review on their website, and a script shared through video meeting. They want you to follow the script very closely. I was not accepted, I emailed the HR rep to asked for feedback, but complete silence after the rejection email.

      Interview questions [1]

      Question 1

      - Tell me about a time you had to deal with an objection, the customer was not satisfied with your solution, sales experience, etc. - How many sick days do you think an employee should have.
      Answer question

      Other Contact Center Representative Interview Reviews for CIBC

      Contact Center Representative Interview

      Aug 14, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at CIBC

      Interview

      Went smoothly, nothing complicated. Know their products and you will be fine. Hr are nice too, will give you a heads up. Not pressure, you can do this! Just some classic questions.

      Interview questions [1]

      Question 1

      What’s make you choose this position
      Answer question

      Contact Center Representative Interview

      Sep 7, 2024
      Anonymous Interview Candidate
      Regina, SK
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at CIBC (Regina, SK)

      Interview

      they give opportunity to choose your own time for they interview. Video interview makes it easier to connect like in a face to face interview. Unlike the phone interview which makes me uncomfortable because I don't see who I am speaking with

      Interview questions [1]

      Question 1

      What would you do if a client asked a question you couldn't handle
      Answer question

      Contact Center Representative Interview

      Aug 10, 2025
      Anonymous employee
      Regina, SK
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at CIBC (Regina, SK) in Sep 2024

      Interview

      2 stage, first round is usually a pre screening call and second with HR. by the end of interview they will let you know if you are selected for that position.

      Interview questions [1]

      Question 1

      about my previous exp and also why CIBC.
      Answer question

      CIBC interviews FAQs

      • Candidates applying for Contact Center Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at CIBC overall takes an average of 26 days.
      • Common stages of the interview process at CIBC as a Contact Center Representative according to 2 Glassdoor interviews include:

        Background check:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(515) ;
        2. Financial Services Representative(515) ;
        3. Financial Advisor(274) ;
        4. Financial Service Representative (FSR)(264) ;
        5. Customer Service Representative (CSR)(252) ;
        6. Analyst(206) ;
        7. Business Analyst(189) ;
        8. Senior Manager(187) ;
        9. Director(172) ;
        10. Consultant(169) ;
        11. Financial Service Representative(129) ;
        12. Senior Consultant(127) ;
        13. Manager(107) ;
        14. Financial Services Representative II(106) ;
        15. Associate(99) .


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      Jobs at CIBC

      87 jobs in United States
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