Had someone reach out about the interview to schedule a date and time and then sent me an email follow-up on where to open/access the link for the video interview. Had a video interview with two supervisors from customer service department.

Two interviewers with computers. Extensive question process involving customer service experience. Be prepared with thorough answers that one can typically expect for a job like this. The people interviewing were relatively nice and interesting to talk to. Not much pressure.