Check out your Company Bowl for anonymous work chats.
Bowls
Get actionable career advice tailored to you by joining more bowls.
Followed companies
Stay ahead in opportunities and insider tips by following your dream companies.
Job searches
Get personalized job recommendations and updates by starting your searches.
Capital One interviews FAQs
Work From Home Customer Service Representative applicants have rated the interview process at Capital One with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 60.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Work From Home Customer Service Representative roles take an average of 14 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Capital One overall takes an average of 26 days.
Common stages of the interview process at Capital One as a Work From Home Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 33%
Background check: 17%
Personality test: 17%
One on one interview: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1+ week. I interviewed at Capital One (New York, NY)
Interview
Very easy process! After you apply, you get emailed an assessment. Then you do a one way video interview answering several questions regarding your experience and why are you are a good fit for the role. After that you have a phone conversation with a recruiter, and the last step is a video interview with a hiring manager. The entire process took about 2 weeks and my recruiter kept me updated every step of the way!
Interview questions [1]
Question 1
Tell me about a time when you had to make a quick decision and could only use the resources you had available.
Don't even bother to apply for the work from home customer service job. They always have this position on and off, to put you through the ringer then send you a rejection afterwards. The video interview was the most unprofessional thing I have gone through, the first manager came on as a cartoon avatar and the second one did not even turn his camera on and left abruptly in a sarcastic matter.
If you have experience, they won't hire you. The recruiter will call you just to act like they are working.
I applied online. The process took 2 weeks. I interviewed at Capital One in Mar 2019
Interview
Quick and easy process. Basic behavioral questions along with past job experience questions. Completed online assessment and then i was contacted by a recruiter for next steps which included a virtual one way interview. After i pasted that stage I moved on to have a virtual interview with a hiring manager. Very easy seamless process. Took about 2 weeks total.
Interview questions [1]
Question 1
Tell me about a time you dealt with an upset cusomter?