I applied online. The process took 4 weeks. I interviewed at Carrot Fertility
Interview
Interview with recruiter, then interview with manager. Fairly quick to schedule but they’re looking for a unicorn candidate or plan to hire someone they know, which seems to happen a lot here based on the employee reviews on Glassdoor. The recruiter was fantastic! Definitely embodied the company culture and was knowledgeable about the role. The manager experience was kind of terrible, and they came across as not genuine and not interested from the moment I joined the meeting. I did fulfill all their requirements and desired list on the job posting. The interview questions were typical. The interviews were not difficult.
Interview questions [1]
Question 1
Tell me about yourself. Tell me about a time you handled a difficult customer. What are you looking for in terms of compensation? Why do you want to join Carrot Fertility?
The hiring manager was unprofessional and rude. I could tell 5 minutes in that no matter what I said, she wouldn’t accept me, I put in time and work to prepare so so felt defeated.
Met with the recruiter via phone and was then invited to interview with two team members. Went well, the questions they asked were all expected and it had a very conversational feel.
I applied online. The process took 3 weeks. I interviewed at Carrot Fertility in Jan 2025
Interview
I First met with HR, then the hiring manager, next the director and final QBR presentation. Overall it was a pretty slow process, took a week+ for each and the interview questions were odd. I am used to behavioral/situation based questions. A lot of these questions were “what are your strengths, what are you looking for in company culture, why should we hire you”
Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Carrot Fertility overall takes an average of 25 days.
Common stages of the interview process at Carrot Fertility as a Customer Success Manager according to 8 Glassdoor interviews include:
One on one interview: 38%
Phone interview: 38%
Presentation: 13%
Group panel interview: 6%
Skills test: 6%
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