I applied through a recruiter. The process took 3 weeks. I interviewed at Centrical
Interview
1) Met first with the HR team for a straightforward 30 minute interview. 2) Next meeting was with a Director for an hour and was more experience driven and open-ended question about the role. 3) Once through that round, you are given an assignment case study to present to the VP and the Director team. Case study includes several questions about how you would approach their business as well as a sample data sheet to pull together slides for a mock QBR. Overall a straightforward ask, but having to put yourself in the shoes of a Centrical employee with no clear expectations of how you are to interpret the data. Stray observations: 1) Be honest with your potential new hires. I learned from a 3rd party recruiter that they closed the role and are not moving forward with the position. Clearly this is a trend that this company has been doing for years. You've been warned future interviewers. 2) Respond to thank you notes or acknowledge where you are in the process. Still awaiting information that the role is no longer available from the company. 3) If the other Glassdoor reviews about the company's future are true, keep your distance from this place as it's a waste of your time.
Interview questions [1]
Question 1
How have you navigated a difficult situation at a client?
I applied through a recruiter. I interviewed at Centrical
Interview
I went through the whole interview process, and after presenting, they did not get back to me for 4 weeks.
Eventually I was told that the position did not open in Israel, but in the UK (around 6 weeks after the final interview), not clear why they would make a candidate go through the whole process and invest in a very tedious home assignment when the position is not certain.
I would have never gone through the hassle if they would have been fair and told me since the beginning, I found this very disrespectful.
I applied through a recruiter. The process took 2 weeks. I interviewed at Centrical (New York, NY) in Oct 2021
Interview
I got the impression the hiring manager was having trouble nailing down the skillset for this particular role - there was definitely some misalignment in how the role was pitched to me vs the actual role. In the interview, the hiring manager really drilled into me on specific function of the job that I do not normally see CSMs handle at this stage of company (CSM with 6+ years of experience, worked at everything from starts ups to large public companies). That's fine - every company does CS differently, depending on the product. However, it was clearly not a match and IMO the phone screen/job spec really should have outlined that if that function was an essential component of the role. I would have opted out!
I also just got bad vibes and the distinct impression that the hiring manager did not like me lol. It may have been the most uncomfortable interview I've had to date. I did appreciate the recruiter was prompt and thoughtful in following up.
Candidates applying for Customer Success Manager roles take an average of 18 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Centrical overall takes an average of 21 days.
Common stages of the interview process at Centrical as a Customer Success Manager according to 3 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Presentation: 14%
Group panel interview: 14%
Skills test: 14%
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