Technical Support Engineer I applicants have rated the interview process at CivicPlus with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 54.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Engineer I roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at CivicPlus overall takes an average of 24 days.
Common stages of the interview process at CivicPlus as a Technical Support Engineer I according to 2 Glassdoor interviews include:
Group panel interview: 33%
Phone interview: 33%
Presentation: 33%
Here are the most commonly searched roles for interview reports -
Exactly as they described on their site: (1) initial phone call, (2) hiring manager interview, and (3) panel interview. I was initially turned down but the same position opened up shortly thereafter.
Interview questions [1]
Question 1
They showed an HTML code snippet with an "a" tag and asked what the output was.
I applied online. The process took 2 weeks. I interviewed at CivicPlus in Jun 2023
Interview
First interview, it is a quick phone interview to talk about your resume and ask a few behavioral questions. It took around 20 mins. ======== After the first interview they will give you a short assessment. ======== Then they give you a take home project with about a few scenarios that needs responses to. It took an hour to respond to. Here are the questions they gave: -Scenario 1- Sarah emails CivicPlus support wondering why some sites she browses, like her site, uses http and another counties site uses https. How do you explain this to her? You will know that you are done when: The client understands the difference The client has options to consider for the future -Scenario 2- What does the html code do? You will know that you are done when: You have explained what the above code output is *During the third interview they ask what it is missing in the html code. In this case it the is the slash before the last a. </a> -Scenario 3- Mary calls client support early in the morning on a Monday and is furious with CivicPlus because all her job applications in the Online Job Application Module on her website are missing. Mary continues to yell about the CivicPlus system and how hard it is to use. She is frustrated that she has archived the applications mistakenly and that it was so easy to do. Mary insists that she needs to know how this happened, where the applications went, how she is going to ensure she gets all of them back and has a way to undo this mistake again. She has already brought up unpleasant experiences from the past and is not listening to you when you begin trying to troubleshoot with her. How do you handle this call? You will know that you are done when: The client understands what happened, how to use, issue is resolved and is in a happy disposition -Scenario 4- *This scenario will be completed during the panel interview in a role play interaction* The caller is technology troubled and cannot figure out what browser they are in let alone adequately describe the issue they are seeing. You will be rated on your ability to stay calm, establish what browser the user is using, and use troubleshooting steps to resolve their issue or at least establish a plan for addressing their issue. ======== Second interview, it is a panel interview. It took around an hour. 90% of the interview was behavioral questions. The technical questions came from the take home assignment which is only two questions. At the end they needed to interview other candidates and had no timeframe of when to contact me back. They contacted me at the end of the week with no offer. They should call this position Customer Support instead.