CivicPlus reviews

-- Awful CRM setup, literally everything takes forever. The daily quotas may seem low but because everything is absurdly slow and they are extremely picky about how clean the CRM needs to be on the SDR side (even though devops will sent you tons and tons of junk leads that are obviously BS, you will be forced by your manager(s) to send essentially fake touches to these accounts via email/call before being able to close them down. often they are literally non-existent districts or towns). So you really do not have much free time during the day even though with a modernized CRM system like Apollo or Hubspot, or literally anything, you would be able to get this work done in like 2 hours. At my current role I do maybe 3x the output and it takes a fraction of the time. It is monotonous and draining, everyone looks depressed. -- Insanely wasteful meeting culture, there are so many meetings that are completely pointless and are essentially some weird form of adult daycare where everyone acts like cultish and brainwashed into this odd sort of glee over what is essentially selling a substandard. absurdly overpriced website tool to unsuspecting/technologically illiterate boomers in charge of local government. Most meetings are just weird pat-on-the-back "you guys did so good, you have earned your measly little commission on top of your famished salary, be grateful, if you dont perform we will fire you." - Awful pay, commission is literally 25-50 bucks per SQL. Qualified leads can straight up be near impossible if you are in an org that focuses on districts that 90% of the time have no budget. If you are luckier and placed in a subset that is higher budgeted then it can be much easier to get SQLs. Speaking of even getting SQLs, its a huge pain compared to how it works at most sales orgs. The account executives are considered untouchable for SDRs, you are even discouraged from messaging them or bothering them if you have any questions about why they qualified the lead for multiple different products but only gave you credit for one of them even though you sourced the lead. Plenty of AEs wont even pitch all the products that you landed the meeting about, because the upper management pushes them to focus on win/loss rate over everything, so they wont even pitch products you specifically booked the prospect on to protect their metrics. -- You will be paid out for only certain products, even though civicplus has a huge swatch of software. Then, in complete contradiction to all incentives, your managers and upper management will encourage you to push products that you literally will not get paid out for (nor will they add to your quota). This is hugely annoying because you will then have multiple SDRs assigned to the SAME LEAD that are pitching different software. So the lead will be beyond pissed off and essentially refuse to deal with the company at all. -- They do not care a single bit about prospect fatigue, they want you to get multiple "No"s from the lead. This is not low-stakes B2C cold calling, these are people that manage others, have an often busy schedule, they are NOT the kind of leads you spam incessantly. This leads directly to my next point... -- TONS OF GOVERNMENT WORKERS HATE CIVICPLUS, like with pure hatred. Civicplus is well known amongst many district directors/office managers for being incredibly pushy, not honest about their product capabilities, and price gouging. You will hear from multiple prospects how much they hate Civicplus and they will even point out examples of local town websites done by Civicplus that they specifically noted as being awful to use. Word spreads around. --Constantly in threat of being fired, maybe this was just my managers but even though I never ever got close to getting in PIP, they would basically hang the fact that if you don't hit quota then you are gone. -- They specifically encourage you to not delve too technical or describe the product in depth to the government prospect, I never understood this philosophy. Most likely because they thought so little of their SDRs and they also do not trust their software to hold up to any sort of actual technical examination. It is a mediocre and extremely overpriced cookie cutter web platform. All sites that use it look the same once you understand how template based it is. -- You will be micromanaged to hell, your managers are pressured to constantly critique and they even do weekly/semi-weekly sessions where other SDRs are forced to critique eachothers calls. and this always leads to people being needlessly critical or people just making things up. I did not really have this happen to me but I saw it happen dozens of times, because you are essentially forced to. It leaves you with the confusion of constantly receiving conflicted and quite frankly unneeded advice that almost always feels like advice for advice's sake. -Every morning at 8:30am there is a annoying warm-up call that is just people messing around 30 minutes often with lots of yelling (like i said earlier, this is adult daycare vibes), total waste of time but everyone is forced to attend and depending on your manager they will want you to have your camera on too. Sometimes this happens twice a day. -ABYSMAL PAY. The pay is not competitive in any way, its 45k and they tell you 70K+ OTE (which maybe 10% make). Also like 2.5k of that goes to some BS Dave Ramsey savings advice program (???? not kidding lol. It really is on your W2 and it does count off your 45k salary, they do not even tell you about it and it is useless anyways.) --ABYSMAL BENEFITS. The healthcare is barely cheaper than getting it through the marketplace considering how low your income is, depending on how many dependents you have it will literally be cheaper to get it through the government marketplace than getting it through Civicplus. The dental plan is near useless, but that is the norm at most companies. --No career ladder here. There are SDRs that have been SDR 3/4s for years and still have no upper ladder to AE/SE roles. The raises are also pathetic.

Pay is becoming less and less competitive