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      Customer Success Manager Interview

      Jun 26, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Clarivate

      Interview

      The HR hiring manager seemed disinterested in the process. The process took a while from beginning to end but they did alert me this was because of employees going on vacation.

      Interview questions [1]

      Question 1

      Describe ways you have streamlined the process in past roles?
      Answer question

      Other Customer Success Manager Interview Reviews for Clarivate

      Customer Success Manager Interview

      Jan 27, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Clarivate

      Interview

      Pleasant and straightforward. A nice selection of relevant questions and an opporunity for me to share my previous experience and relevant skill set. There was also plenty of time for questions in the end.

      Interview questions [1]

      Question 1

      What was one difficult client-facing situation that you managed to turn to an advantage?
      Answer question

      Customer Success Manager Interview

      Aug 2, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Clarivate in Jul 2021

      Interview

      The first interview was over the phone with one of their recruiters. It went well, and they passed me on to the next interview with the Director, scheduled for the next week. After quite a bit of research and preparation, I took the day of the interview off of work so there wouldn't be any distractions. Approximately an hour prior to the interview, I received an email that the director had something come up, and the interview would need to be pushed back. They said they would reach out in two weeks to reschedule. Halfway through that week I had yet to hear from someone, so I sent a quick email to check my status. Another week passed before the recruiter sent me an email saying the position was filled. I value honesty and transparency, and if I can't even get that during a simple recruitment process, then how can I expect any when actually working there?

      Interview questions [1]

      Question 1

      Are you ok with travel being required?
      Answer question
      3