I applied online. The process took 5 days. I interviewed at Clipboard in Jul 2024
Interview
'Do not do their case study!'
Upon submitting my application got an immediate email asking to complete a case study. They asked to review records of 25 live chats , create a grading rubric and give improvement suggestions. While it was not super hard it was definitely time consuming.
Got immediate rejection the next day from an automated box.
This company positions themselves as Excellence Only. The problem is said Excellence is what will be expected of you, while recruitment and management are comfortable with being Mid. They also ask to use personal device for work, other posters indicate they require to install a tracking software.
Interview questions [1]
Question 1
Questions:
1. How would you grade the performance of each agent and why? In this section we
want you to do the following:
a. Audit each ticket and give an overall scoring for each agent
b. Use a numeric grading rubric and explain your grading.
2. Which two agents do you identify as being low performers and why?
3. Write personalized feedback to the two low performing agents based on your findings.
4. Write a performance plan with training interventions required for these two agents;
include targets and timelines.
5. You have limited time in a week, how would you prioritize your time with these two
agents to improve their performance?
We look forward to reviewing your submission!!
I applied for the role of Global Team Leader, fully aware of the negative reviews suggesting that the company uses the recruitment process to gather strategies and ideas without genuine intent to hire. Despite these concerns, I decided to proceed with the assessment. I delivered a detailed market analysis, identified top and low performers, and presented a structured plan with quantifiable solutions, along with additional analyses as requested. However, much like the experiences shared in other reviews, I received a templated rejection email stating I would not be moving forward to the next stage. This was both surprising and disappointing, given that I provided exactly what was requested in the assessment. I would advise other candidates considering applying to this company to think carefully before doing so. Based on my experience, it appears they may be engaging in practices that feel unprofessional and unethical. This is disappointing and reflects poorly on a company that presents itself as professional.
I applied online. The process took 2 weeks. I interviewed at Clipboard in Dec 2024
Interview
I read these reviews before the process, and was disappointed to have a similar experience. Before my interview I completed the lengthy case study of creating a grading rubric, auditing 12 chats and calls, and drafting a performance plan. I purposely went all out and it took me more hours than I want to admit. During the interview I was told it was one of the better ones. However, in the 30 min meeting, we only discussed the performance plan and it felt like I was being set up to fail. If this was my job, I’d know exactly where leadership and HR stood on how we did PIPs. I stated more than once I’m making assumptions for the purpose of this case study. Also no one viewed my google sheet they suggested you create. It was a massive doc with great detail in formulas.
No one at this company took the time to actually discuss my background and how I’d be a good fit.
I was asked to undertake a huge case study before interviewing someone. It was a task that would have taken a lot of time to complete, and after reading the review here, I realized it will just be reviewed by a bot.
Asking a candidate to do a case study so early on in the process is a major red flag and then reading that your work won't even be opened by a human is even worse. This is not an acceptable form of recruitment.
Interview questions [1]
Question 1
Reading 10+ customer communications for 8 different agents and rating them on a numerical system you have to come up with, then pick the low performers and talk about how you would help them improve + other questions
Candidates applying for Customer Service Team Lead roles take an average of 10 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Clipboard overall takes an average of 16 days.
Common stages of the interview process at Clipboard as a Customer Service Team Lead according to 3 Glassdoor interviews include:
Skills test: 25%
Other: 25%
Presentation: 25%
One on one interview: 25%
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