Cloudera Customer Support Process Analyst interview questions
based on 2 ratings - Updated Aug 11, 2017
Averageinterview difficulty
Mixedinterview experience
How others got an interview
50%
Recruiter
Recruiter
50%
Applied online
Applied online
Interview search
2 interviews
Cloudera interviews FAQs
Customer Support Process Analyst applicants have rated the interview process at Cloudera with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Cloudera (Budapest) in Jun 2017
Interview
After a phone screening by a recruiter, series of interviews were scheduled where I was interviewed by the hiring manager, other Support Process Analysts and in the end Support Engineer and 2 Support managers. As some of those individuals are residing in the US, approx half of the interviews were over a websession.
Everyone involved were very helpful, curious and with both common questions about career plan and specific questions relevant to the role. (Like examples of process improvement ) They were also really open and honest about the role specifics and expected challenges and due to the many interviews held, I received an excellent picture of the company and the job role.
Interview questions [2]
Question 1
Can you talk about an example when you were facing a difficult situation and how did you handle it?
I applied through a recruiter. The process took 6 days. I interviewed at Cloudera (Budapest) in Mar 2017
Interview
There was a discussion over phone which wasn't announced as an interview. Afterwards I was invited for a personal meeting. The interviewer was in the same role for 3 months. There was a very vague test about a customer service issue. I proposed several process improvements, which turned out to be all WIP or planned, so didn't quite understand why that was the main rejection reason.
Interview questions [3]
Question 1
Tell what you see wrong with the handling of a customer service case based on example.