Colonial Life & Accident Insurance Co. interviews FAQs
Associated Customer Service Representative applicants have rated the interview process at Colonial Life & Accident Insurance Co. with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 59.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Associated Customer Service Representative roles take an average of 26 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Colonial Life & Accident Insurance Co. overall takes an average of 12 days.
Common stages of the interview process at Colonial Life & Accident Insurance Co. as a Associated Customer Service Representative according to 7 Glassdoor interviews include:
Phone interview: 25%
Background check: 20%
Personality test: 15%
Drug test: 10%
Group panel interview: 10%
One on one interview: 10%
Skills test: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Colonial Life & Accident Insurance Co. in Oct 2015
Interview
Met with a recruiter on campus, then scheduled a phone interview. The interview went well, lasted about 30 minutes, then two weeks later was invited to onsite, final round interview. Meet with managers, current employees, former employees that transferred to other departments, and viewed the contact center. Interview consisted of two interviewers (panel style) that asked behavioral type questions. Very warm environment and easy to talk within.
Interview questions [1]
Question 1
Tell me about a time when things did not go as you had planned.
I applied online. I interviewed at Colonial Life & Accident Insurance Co. in Jun 2016
Interview
I passed the Questionnaire, and then the phone interview I don't think that I passed because I was told that they would forward my information to a hiring manager and they will review my information and get back with me within the next 2 weeks.
I interviewed at Colonial Life & Accident Insurance Co.
Interview
The entire process took about 2 weeks. I applied online, and then was sent a questionnaire type email that I was to fill out and return within 48 hours. Next there was a 30 minute phone interview asking questions about past work experience. I was immediately told that the phone interview went well and I chose a day to come in the following week for an onsite interview.
This is where it got interesting... I was interviewed in a room with the 2 managers of the call center and immediately became very uncomfortable when I was questioned where I was from because of my accent. The manager also mentioned that he liked my resume but I did not look like what he imagined I would, based on my resume. We went through a few questions that I expected.."why do you want to work here" and the manager interrupted me to tell me I seemed extremely nervous and my lip was quivering. I told them I was a little nervous (but I was not shaking and who isn't a little nervous for a job interview?) After a series of questions I was given a description of services provided by a fictitious hotel and given 1 minute to look over it. Then one manager left the room to be the caller for a mock phone call while the other manager stayed in the room to observe me. The manger came over the phone acting as a rude customer asking if he could bring his dog to the hotel. The paper said 'no pets' so I informed him of that and suggested he put the dog in a pet hotel. After the phone call, the manager came back into the room and listed things I did wrong. Overall, I felt I did well in the interview, and I was offered the job the same day. I declined the job offer because I felt as though my looks and accent caused the interviewers to demean me throughout the interview and I was not treated with the professionalism that I expect.
Interview questions [1]
Question 1
List 3 reasons why you want to work for our company?