I applied online. The process took 1+ week. I interviewed at Comfy (Oakland, CA) in Dec 2015
Interview
Contacted after applying on their website to set up a time for a 1 hour meeting at their downtown Oakland headquarters. Very nice people, they seemed to really want to get to know each candidate. Seems like a great company headed in the right direction, unfortunately I did not get the job.
Interview process was pretty standard. They do a phone screen and then an in person interview. Like many startups, they are looking for that absolute perfect candidate and are probably still in search of it. This means that pandering to you interviewer is key because they want to hear your BS. If you want this job, you need to at least pretend that customer success is your number one passion in life and that's all you see yourself doing for the rest of your life. They seemed less concerned about personality and overall character and much more concerned with what is reflected on a resume. A short-sighted approach in my personal opinion, but oh well.
Interview questions [1]
Question 1
Question ranged from how you would respond to various complaints to what empathy means to you.
Customer Support applicants have rated the interview process at Comfy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 54.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 10 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Comfy overall takes an average of 24 days.
Common stages of the interview process at Comfy as a Customer Support according to 2 Glassdoor interviews include:
One on one interview: 67%
Phone interview: 33%
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