The interview was first done with the recruiter. Once my salary was established with her (which was unusual to provide that first), she put me through a manager who interviewed me. The interview took an hour. She asked me the regular interviewed questions and told me about the benefits and how the bonus and attendance system works. Then she put me in a room by myself with a computer so I could take two different tests. One test was me listening to a customer and answering multiple question answers. The second test was me typing the information spoken by a customer, like his address, name, e-mail, phone number etc. Both are very easy test, but I heard a few months back they are not doing them anymore.