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      Computershare interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(137) ;
        2. Business Analyst(51) ;
        3. Manager(47) ;
        4. Analyst(42) ;
        5. Project Manager(38) ;
        6. Relationship Manager(33) ;
        7. Customer Service Representative (CSR)(28) ;
        8. Customer Resolution Specialist(27) ;
        9. Software Developer(25) ;
        10. Account Manager(23) ;
        11. Administrator(23) ;
        12. Operations Analyst(20) ;
      Team Leader
      (20) ;
    • Customer Service(18) ;
    • Administrative(17) .
    • Customer Assistant Representative Interview

      Jun 20, 2022
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 days. I interviewed at Computershare in Jun 2022

      Interview

      This interview was conducted over teams however I could only hear the interviewer not see them and was asked to turn my camera off so it was a bit awkward to read the interviewer. Overall this interview felt very rushed and like the interviewer had already made their mind up. This may just have been my interviewer but they were very blunt, would keep cutting in to stop me so they could type my answers, would interrupt me whilst I was trying to explain a STAR response with ‘that’s enough’. From the initial email I was told there would be a series of competency based questions and to have to STAR responses ready. However only one competency question was asked and the rest were case studies where I had to explain how I would approach and handle this specific situation. So I was very prepared to explain my experience through situations but did not get that opportunity. The first 15 mins was me trying to answer these case studies and the rest of the interview was the job role being explained to me. I was also asked if I knew what an ‘eviction’ was as the candidate before me did not know and us “young people probably don’t know this stuff”. Lots of talk about the long hours and how people come in thinking it’s an easy job but it’s not. I was surprised I got an offer based of this interview but I did decline as the role and interview experience was a not a good sign to me.

      Interview questions [1]

      Question 1

      Competency: Tell me about a time where you have handled a difficult customer Lots of case study questions: - ‘You’ve loaned a friend money and they aren’t paying you back. How would you deal with this?’ - ‘A customer calls and explains they can’t sleep at night because of their financial situation. How would you approach this and what would you say to this customer?’
      1 Answer

      Jobs at Computershare

      5 jobs in United States
      Assistant Vice President/ Relationship Manager
      Canton, MA
      ·
      $85K - $95K /yr
      (Employer provided)
      View job
      Senior Global Meetings Project Manager
      New York, NY
      ·
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      (Employer provided)
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      Relationship Manager (Alternative Investments)
      Canton, MA
      ·
      $90K - $100K /yr
      (Employer provided)
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      Senior Stock Surveillance Analyst
      United States
      ·
      $125K - $145K /yr
      (Employer provided)
      View job
      Lead Engineer Identity
      Jersey City, NJ
      ·
      $95K - $135K /yr
      (Employer provided)
      View job
      View all Customer Assistant Representative Jobs