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Drug test: 26%
One on one interview: 17%
Presentation: 13%
Skills test: 13%
Background check: 9%
Phone interview: 9%
Group panel interview: 4%
IQ intelligence test: 4%
Personality test: 4%
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Application
I applied in-person. The process took 2 days. I interviewed at Consumer Support Services (Newark, OH) in Jan 2013