Call Center Representative applicants have rated the interview process at Consumers Energy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 76.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 90 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Consumers Energy overall takes an average of 39 days.
Common stages of the interview process at Consumers Energy as a Call Center Representative according to 3 Glassdoor interviews include:
Skills test: 21%
Phone interview: 21%
Group panel interview: 14%
IQ intelligence test: 14%
One on one interview: 7%
Personality test: 7%
Background check: 7%
Drug test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Consumers Energy (Saginaw, MI) in May 2014
Interview
Communication is good through the whole process and there are a lot of o line assessments, in person testing, phone interview and finally an in person interview. Overall a lengthy process.
Interview questions [1]
Question 1
When did your morals and company values not match and what did you do?
I applied online. I interviewed at Consumers Energy (Lansing, MI) in Feb 2017
Interview
first the responded with email, then they called and had a interview over the phone and after passing they set up an interview. I met with 2 employees, very laid back and around 30 questions.
Interview questions [1]
Question 1
Why would you fit for the call center rep position?
I applied online. I interviewed at Consumers Energy (Grand Rapids, MI) in May 2016
Interview
Hiring process took about 3/4 weeks from the time I applied. The first thing that they do is call you unannounced for a phone interview, if you do well enough for that they pass you along to the next process which is an in person interview with a panel of 3 or 4 people. The interview was pretty laid back and was a conversation
Interview questions [1]
Question 1
Tell me a time where you had to make a difficult decision