Call Center Agent applicants have rated the interview process at DSV with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Agent roles take an average of 35 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at DSV overall takes an average of 18 days.
Common stages of the interview process at DSV as a Call Center Agent according to 2 Glassdoor interviews include:
One on one interview: 20%
Presentation: 20%
Background check: 10%
Drug test: 10%
Personality test: 10%
Skills test: 10%
Other: 10%
IQ intelligence test: 10%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at DSV (Pretoria, Gauteng) in Sep 2015
Interview
Not too bad. You need to know about the company and the type of position you are applying for and experience is essential. I had no experience with Call Center but I had Customer Service experience which helped.
Interview questions [1]
Question 1
How do you handle difficult and irrational clients on a call?
I applied through an employee referral. The process took 5 weeks. I interviewed at DSV (Durban) in Nov 2022
Interview
The interview was good and challenging but overall it was great and very extraordinary. I certainly enjoyed it if anything,but i was not given an offer which was very saddening.