I applied online. The process took 2 weeks. I interviewed at Delta Dental Ins. in May 2022
Interview
First there was an online assessment. If selected you'll do a phone interview, followed by a virtual interview with a couple leaders on management. The virtual interview was great. It was conversational rather than an interrogation.
Interview questions [1]
Question 1
Describe a time you went above and beyond.
How does your past experience equip you for this role?
What made you apply ?
Why did you leave your last position?
I applied online. The process took 2 weeks. I interviewed at Delta Dental Ins. in Nov 2022
Interview
Laid back,you really can just be yourself. Make sure to showcase customer service and conflict resolution skills. Don’t be afraid to show that you have an upbeat personality as they really appreciate that.
Interview questions [1]
Question 1
Tell me about a time that you handled a disgruntled customer.
I applied online. The process took 2 weeks. I interviewed at Delta Dental Ins. (Alpharetta, GA) in Feb 2022
Interview
Pretty easy - be honest and up front about your expectations. You can't really negotiate pay but try to get the schedule you want in the beginning because it's hard to change later on.
Customer Advocate applicants have rated the interview process at Delta Dental Ins. with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 54.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Advocate roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Delta Dental Ins. overall takes an average of 24 days.
Common stages of the interview process at Delta Dental Ins. as a Customer Advocate according to 3 Glassdoor interviews include:
Background check: 27%
Phone interview: 27%
One on one interview: 18%
Personality test: 9%
Group panel interview: 9%
Skills test: 9%
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