I applied online, and was contacted by an internal and remote recruiter from their NC office 2 weeks later. The recruiter told me that the job was 50% software QA, and 50% telephone support with customers. The entire interview process, from beginning to end, was severely disorganized, sloppy and misleading, and I became so irritated with it that I withdrew before receiving a decision.
1. A Skype pre-screen interview with the "hiring manager from the Austin, TX office" was scheduled, by this recruiter. I wondered why a Skype interview was requested since I was actually local to the hiring manager. At the Skype interview, I learned that the recruiter had been wrong about most everything. The interview was not with the hiring manager, but with a peer level employee at their NC office. And the job had nothing to do with telephone support. I guess I "passed" this pre-screen, to proceed to the next level.
2. The internal recruiter then scheduled an on-site interview for a week later, but this was also handled poorly, and strangely. First, I was told that I would have to park my car on the street and couldn't use the employee parking area. Anyone familiar with downtown Austin, which is where the office was located, knows that parking is a huge problem and finding street parking outside of a specific building would be next to impossible. This was a red flag. Allowing me to park in the designated employee parking, and then validating that parking, was the appropriate expectation. I ended up having to park blocks away, then hoof it back to the interview site. Nothing like sweating under a suit...
3. I was also told by the recruiter that I had to "bring my own personal laptop" to the interview, because I would be using "Google Hangouts" to video conference with the off shore hiring manager, and some other remote staff from their NC office, during my on-site interview time. I couldn't believe I was being told to bring my own laptop for this. This was a red flag. What kind of company can't even provide video conference equipment needed for their own interview process? When I clarified the request for me to bring a laptop, the recruiter replied "That's not a problem, is it?"
4. The recruiter then provided a name for an administrative office staff person, who would greet me when I arrived on site, then set me up on the company's WIFI with my laptop, in a conference room. When i arrived onsite to the tiny open-space work area with no lobby, this office staff person apparently had the day off. No one greeted me at all. I sat in a chair for 15 min past the interview time, wondering who the heck I was supposed to hunt down to get this thing started. Another red flag. I was eventually approached by one of the interviewers, from development. He escorted me to the interview room.
5. The last 30 minutes of this interview was supposed to be the video conference that I was supplying the hardware for. I tried for 30 minutes to connect to the hiring manager, and wasn't successful. This was because, as I learned a couple of hours later, the manager cancelled this video conference due to a "client issue", and he cancelled it before I ever showed up onsite. The recruiter failed to pass this news onto me. I took time off of my current job to complete the interview process, and it could not be completed. This was a waste of my professional time
6. The recruiter rescheduled that video conference w/ the hiring mgr for 3 days in the future, via Skype. . At this rescheduled Skype call, the hiring manager still never bothered to show up. Red flag. Where was the manager responsible for hiring this position? I took time off of my current job (again) to participate in this video conference to interview with the hiring manager. This was a waste of my professional time.
7. After this concluded, I emailed the recruiter to learn if the interview was over or not, since the hiring manager has not yet met me. I waited 4 days for a response. The eventual response was that the interview process was finally "over", that the hiring manager had for some unknown reason decided not to participate in his own interview process, and that the feedback she received from my onsite interview was "very positive". Red flag. I was amazed that the process was over without my even meeting the manager. Meeting your potential manager is crucial - what if I don't like him/her?
8. Since this interview process was severely bungled and time consuming, I at least expected a final decision very quickly. Not gonna happen. The recruiter informed me that they still had a long line of additional candidates to interview. Since there were red flags all over the place, it made sense to withdraw and pursue other opportunities.
To my knowledge, they have still not filled this position to this day. No surprise.