I applied through a recruiter. The process took 2 weeks. I interviewed at Dun & Bradstreet (Frankfurt am Main) in Oct 2024
Interview
The interview process was really friendly and you had the feelin they are not interested only in you CV but also in you as a person. They first call with HR was friendly and professional. The video interview with the teamlead was also professional and friendly and I had the feeling that I don't had to be over-nervous. It was the most professional, friendly and pleasant experience I had in recent time in job applications.
I applied online. The process took 3 weeks. I interviewed at Dun & Bradstreet (Frankfurt am Main) in May 2025
Interview
I applied via D&B’s website and was soon contacted by someone from Talent Acquisition. The initial call was pleasant and informative – we discussed my background and the process. After that I then had a smooth, friendly video interview with the team lead, followed by an on-site meeting. Everything was well-organized and efficient, and I received the contract shortly after.
Interview questions [1]
Question 1
Can you imagine working in a highly connected team with strong internal collaboration and close ties between colleagues?
I applied online. The process took 1 week. I interviewed at Dun & Bradstreet
Interview
Quick phone call discussing the role and next steps. Then a 30 minute remote interview with a written Exercise answering customer support queries. I received a phone call shortly after to discuss the interview
Customer Service Representative applicants have rated the interview process at Dun & Bradstreet with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Dun & Bradstreet overall takes an average of 24 days.
Common stages of the interview process at Dun & Bradstreet as a Customer Service Representative according to 11 Glassdoor interviews include:
One on one interview: 30%
Phone interview: 15%
Group panel interview: 11%
Background check: 11%
Personality test: 7%
Drug test: 7%
Presentation: 7%
Skills test: 4%
Other: 4%
IQ intelligence test: 4%
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