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      Dun & Bradstreet

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      Customer Service Agent Interview

      Jul 17, 2025
      Anonymous employee
      Zagreb
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Dun & Bradstreet (Zagreb) in Jul 2025

      Interview

      1. short call to discuss the position and expectations 2. video interview, cca an hour. Very relaxed and friendly, The ladies who conducted the interview were thoroughly familiar with my resume. Most of the interview was based on getting to know the company and getting to know me. 3. Short callback to confirm an offer will be sent 4. received offer, negotiated start date due to personal obligations which were accommodated 5. received Contract to be signed

      Interview questions [1]

      Question 1

      Asked about a specific stressful situation at my current job and detailes about how I handled it.
      Answer question

      Other Customer Service Agent Interview Reviews for Dun & Bradstreet

      Customer Service Agent Interview

      Sep 25, 2025
      Anonymous employee
      Helsinki, Southern Finland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Dun & Bradstreet (Helsinki, Southern Finland) in Sep 2025

      Interview

      The interview process consisted of three parts. First was an initial phone interview with the HR partner, then a Teams interview with the manager and lastly a week after the phone interview a relaxed conversation at the office.

      Interview questions [1]

      Question 1

      How does this position align with your career goals?
      Answer question

      Dun & Bradstreet interviews FAQs

      • Customer Service Agent applicants have rated the interview process at Dun & Bradstreet with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Agent roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Dun & Bradstreet overall takes an average of 24 days.
      • Common stages of the interview process at Dun & Bradstreet as a Customer Service Agent according to 2 Glassdoor interviews include:

        One on one interview:  25%

        Group panel interview:  25%

        Phone interview:  25%

        Other:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(84) ;
        2. Credit Advisor(64) ;
        3. Senior Software Engineer(63) ;
        4. Account Executive(55) ;
        5. Software Engineer(46) ;
        6. Sales(41) ;
        7. Analyst(37) ;
        8. Director(34) ;
        9. Intern(34) ;
        10. Strategic Account Manager(33) ;
        11. Relationship Manager(32) ;
        12. Business Analyst(30) ;
        13. Project Manager(27) ;
        14. Sales Representative(26) ;
        15. Manager(24) .


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      Jobs at Dun & Bradstreet

      23 jobs in United States
      Account Executive I, Tier 2 UMO Vertical (R-19437)
      United States
      ·
      $60K - $100K /yr
      (Employer provided)
      View job
      Client Success Director, West (R-19218)
      United States
      ·
      $123K - $207K /yr
      (Employer provided)
      View job
      Account Executive III, Tier 1 UMO Vertical (R-19614)
      Remote
      ·
      $142K - $238K /yr
      (Employer provided)
      View job
      Associate Customer Consultant (R-19259)
      Jacksonville, FL
      ·
      $42K - $72K /yr
      (Glassdoor est.)
      View job
      Senior Director, Data Advisory Services (R-19009)
      United States
      View job
      View all Customer Service Agent Jobs