Customer Service Representative applicants have rated the interview process at East West Bank with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 50.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at East West Bank overall takes an average of 23 days.
Common stages of the interview process at East West Bank as a Customer Service Representative according to 14 Glassdoor interviews include:
One on one interview: 19%
Background check: 17%
Skills test: 15%
Phone interview: 13%
Personality test: 11%
Group panel interview: 9%
Drug test: 9%
Presentation: 6%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 4 weeks. I interviewed at East West Bank
Interview
I went through a phone screening with HR, then an on-site interview. The interview took about 10 - 15 mins, and the hiring process took 4 weeks. They asked about the standard behavior related questions, previous work experience, your knowledge about their company, any banking background, what do you want to be in the future, etc. One of the interviewer was aggressive when questioning while the other sat and smiled. Overall the interview was an average experience, and I think they would hire anyone who is willing to do the work.
Interview questions [1]
Question 1
When you encounter a difficult situation at work, how did you resolve it?
I applied online. The process took 5 days. I interviewed at East West Bank (Irvine, CA) in Mar 2019
Interview
the interview process took about 1 hour, and it's in both English and Mandarin. The manager is nice, and explained to me about the position. The difference between the branch in Ranch 99 markets and traditional branch is we need to handle everything, so it's multitasking.
I applied online. The process took 4 days. I interviewed at East West Bank (Los Angeles, CA) in Mar 2018
Interview
Straight forward and engaging. They ask the basic questions and when you answer them, you actually get into a lengthy conversation with the interviewer. It was not an unpleasant, awkward interview process, that left you thinking whether the person liked you or not at the end.