Employ (MA) Customer Success Manager interview questions

I spoke with the recruiter, completed a video interview, had phone interviews with key team members, met in person with a local team member, and then flew to HQ to do final in person interviews with key team members and management and to do a presentation.

1. Internal referral to a member of the Customer Success team 2. Was contacted by HR within a week and set up to speak with the VP of Customer Success 3. Phone interview with VP of Customer Success, standard questions 4. Flown out for onsite within a week 5. Final round that included lunch at Lever, behavioral interviews with 5 different members of the CS team, and an hour long rapid fire question session with HR at the end 6. I was contacted within a week that I wasn't the right fit for the role, which I 100% agree with after exploring the opportunity and visiting The process moved really quickly, everyone was really nice, and I enjoyed my on-site! I do think they could have done a little more work on the front end to determine if I was a fit before flying me out because it was a long journey for me. The end of the interview rapid fire questions about your past, hopes, and dreams was a little much, but it's clear they really care about fit. The office culture is very hipster SF tech, if that's your thing. Overall, a positive candidate experience! They walk their walk as a HR technology leader