Call Center Supervisor applicants have rated the interview process at Express Scripts with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Supervisor roles take an average of 14 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Express Scripts overall takes an average of 23 days.
Common stages of the interview process at Express Scripts as a Call Center Supervisor according to 5 Glassdoor interviews include:
Group panel interview: 23%
Background check: 18%
Drug test: 18%
One on one interview: 14%
Skills test: 9%
Phone interview: 9%
Personality test: 5%
IQ intelligence test: 5%
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I applied online. The process took 2 weeks. I interviewed at Express Scripts (Bloomington, MN) in Sep 2012
Interview
Hiring process was pretty quick. Generally have to do two part interviews if you are from inside. If you are from outside, three part interviews. First you will have a phone screening with the recruiter. After you complete that process, the manager interview and then meet with Hiring Director and HR manager.
Interview questions [1]
Question 1
Tell me about a time how you dealt with difficult employees and how did you coach them and what was the result?
I applied through a recruiter. The process took 2 weeks. I interviewed at Express Scripts (Saint Louis, MO) in Apr 2012
Interview
More than one person will interview you and they will take turns asking questions. Everyone was very kind and made me feel comfortable. It did not last to long and they did get back to me within a timely manner. I was very pleased with how everything went.
Interview questions [1]
Question 1
Describe a time when you had an employee who was not performing and what you did in that situation?