Customer Service Representative applicants have rated the interview process at Extended Stay America with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Extended Stay America overall takes an average of 11 days.
Common stages of the interview process at Extended Stay America as a Customer Service Representative according to 2 Glassdoor interviews include:
Skills test: 29%
One on one interview: 29%
Background check: 29%
Personality test: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Extended Stay America (Durham, NC) in Sep 2016
Interview
The interviewing process went well.The hiring manager was very kind and it felt like i had known her for years. She had a lot of questions to ask me and she seemed like i would be the perfect fit for the job
Interview questions [1]
Question 1
Can I work in an environment where guest may get upset and curse me out?
I applied online. The process took 3 days. I interviewed at Extended Stay America (Kennesaw, GA) in Oct 2023
Interview
The interview process was short and easy, the company does require a background check in order to be employed by the company. The background check is the longest part of the process especially if you have resided in another state.
Interview questions [1]
Question 1
What was a difficult situation that your experienced in a previous job that you handled in a positive way?