Guest Service Representative applicants have rated the interview process at Extended Stay America with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative roles take an average of 8 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at Extended Stay America overall takes an average of 11 days.
Common stages of the interview process at Extended Stay America as a Guest Service Representative according to 45 Glassdoor interviews include:
One on one interview: 41%
Drug test: 20%
Background check: 20%
Presentation: 9%
Skills test: 5%
IQ intelligence test: 2%
Phone interview: 2%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Extended Stay America (Richmond, VA) in Dec 2018
Interview
I applied for the position a week or two ago and received a call a week later for an interview. Yesterday my interview was at 11 and I told the front desk I was there for an interview and was told to sit in the lobby until the hiring manager was ready to see me. She came out and greeted me and I was interviewed in a hotel room. The questions were very easy. She just asked me about myself and when I was available. She told me that she’s not really looking for anyone with experience, just for someone who has great customer service and attitude. I was hired on the spot and now currently waiting on my background check.
I applied online. The process took 1 day. I interviewed at Extended Stay America (Melbourne, FL) in Jul 2025
Interview
Incredibly easy and simple interview. Definitely the easiest interview I’ve ever had. I came prepared with answers to questions they may ask and they only asked one of those questions I prepared for.
I interviewed at Extended Stay America (Memphis, TN)
Interview
Super easy. It was simple and easy. And very personable. I liked the questions and the atmosphere was unstressful. They said thirty words I’m just typing to fill up this box.
I applied online. The process took 1 week. I interviewed at Extended Stay America (Orange, CA) in Sep 2022
Interview
Went in interviewed with GM Joseph Martinez at the Orange, CA location, he said interview went Really well and I would hear from him. After a week I made a follow up call he was excited I called and said he was going to send me a job offer via email. I waited a week called again said he was doing paperwork to onboard me I never received it called again then he wouldn’t return calls.