Guest Services Representative applicants have rated the interview process at Extended Stay America with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Services Representative roles take an average of 8 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at Extended Stay America overall takes an average of 11 days.
Common stages of the interview process at Extended Stay America as a Guest Services Representative according to 45 Glassdoor interviews include:
One on one interview: 41%
Background check: 20%
Drug test: 20%
Presentation: 9%
Skills test: 5%
IQ intelligence test: 2%
Phone interview: 2%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
The company had called me three times. For some reasons, I had missed the calls and they didn't bother to leave me a voicemail. I had decided to contact them back and was able to book an interview. It wasn't an interview more like a lecture since he had spent more time talking than allowing me to talk. The General Manager tells me ESA is a 24-hours business. It sounded like he was willing to hire me if I was willing to be flexible. Other than that, the General Manager's face was serious while trying to mask what he was feeling inside and he had interviewed me with the door closed behind, with only me and him in the room, I had felt a bit uncomfortable.
I applied online. The process took 1 day. I interviewed at Extended Stay America (Melbourne, FL) in Jul 2025
Interview
Incredibly easy and simple interview. Definitely the easiest interview I’ve ever had. I came prepared with answers to questions they may ask and they only asked one of those questions I prepared for.
I interviewed at Extended Stay America (Memphis, TN)
Interview
Super easy. It was simple and easy. And very personable. I liked the questions and the atmosphere was unstressful. They said thirty words I’m just typing to fill up this box.
I applied online. The process took 1 week. I interviewed at Extended Stay America (Orange, CA) in Sep 2022
Interview
Went in interviewed with GM Joseph Martinez at the Orange, CA location, he said interview went Really well and I would hear from him. After a week I made a follow up call he was excited I called and said he was going to send me a job offer via email. I waited a week called again said he was doing paperwork to onboard me I never received it called again then he wouldn’t return calls.