I applied online. The process took 2+ months. I interviewed at Extended Stay America (Richmond, VA) in Jul 2019
Interview
I got an email from submitting an application on ZipRecruiter to set up an interview. I set a date. When I arrived I was interviewed at the front desk. There were interruptions by customers since we were at the front desk and the manager was covering the position. She told me about what the position entailed and gave me the option of 3 positions. The weird part is that for the second shift the front desk agent is responsible for doing laundry on top of regular duties.
I interviewed at Extended Stay America (Round Rock, TX)
Interview
Pretty straight forward. Asks common questions like experience strengths and weaknesses and what makes you a good candidate. Also what pay you are willing to accept and if you have a flexible schedule. Short, around 30 minutes and offered a position on the spot.
I applied online. The process took 1 day. I interviewed at Extended Stay America in Nov 2024
Interview
SImple questions regarding customer service, cash handling and hospitality. How you respond to customer situations. How comfortable are you navigating a computer. Are you comfortable taking on additional hotel task as needed.
The interview process was quick and to the point. We sat down and dispensed with pleasantries we then jumped straight to the resume. They were able to answer all the questions I had about the role and were able to provide me with a decision same day.
Front Desk Agent applicants have rated the interview process at Extended Stay America with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 17 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Extended Stay America overall takes an average of 11 days.
Common stages of the interview process at Extended Stay America as a Front Desk Agent according to 17 Glassdoor interviews include:
One on one interview: 39%
Drug test: 21%
Background check: 21%
Presentation: 7%
Group panel interview: 4%
Skills test: 4%
Phone interview: 4%
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