Guest Service Representative applicants have rated the interview process at Extended Stay America with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative roles take an average of 8 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at Extended Stay America overall takes an average of 11 days.
Common stages of the interview process at Extended Stay America as a Guest Service Representative according to 45 Glassdoor interviews include:
One on one interview: 41%
Background check: 20%
Drug test: 20%
Presentation: 9%
Skills test: 5%
IQ intelligence test: 2%
Phone interview: 2%
Personality test: 1%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 5 days. I interviewed at Extended Stay America (Tacoma, WA) in Apr 2012
Interview
Great, friendly interview, great friendly staff, everyone was easy to talk to and to get a long with. They are real people there and I felt very comforable.
Interview questions [1]
Question 1
Most questions were basic and easy as they were looking for real people that don't speak in weird codes.
I applied online. The process took 1 day. I interviewed at Extended Stay America (Melbourne, FL) in Jul 2025
Interview
Incredibly easy and simple interview. Definitely the easiest interview I’ve ever had. I came prepared with answers to questions they may ask and they only asked one of those questions I prepared for.
I interviewed at Extended Stay America (Memphis, TN)
Interview
Super easy. It was simple and easy. And very personable. I liked the questions and the atmosphere was unstressful. They said thirty words I’m just typing to fill up this box.
I applied online. The process took 1 week. I interviewed at Extended Stay America (Orange, CA) in Sep 2022
Interview
Went in interviewed with GM Joseph Martinez at the Orange, CA location, he said interview went Really well and I would hear from him. After a week I made a follow up call he was excited I called and said he was going to send me a job offer via email. I waited a week called again said he was doing paperwork to onboard me I never received it called again then he wouldn’t return calls.