Customer Service Representative applicants have rated the interview process at FMG Suite with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 51.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at FMG Suite overall takes an average of 15 days.
Common stages of the interview process at FMG Suite as a Customer Service Representative according to 7 Glassdoor interviews include:
IQ intelligence test: 18%
Skills test: 14%
One on one interview: 14%
Background check: 14%
Presentation: 9%
Personality test: 9%
Drug test: 9%
Phone interview: 9%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 2 days. I interviewed at FMG Suite (Lindon, UT) in Aug 2017
Interview
I applied and was asked in for an interview within a day, I could have done it same day. During the interview it was comfortable and meet the managers. After they walked me out and told me that I would hear from them soon. I got a response with a business day!
The interview process took about one week, it was done remotely. It started off with an assessment to gauge your personality and logic. Then it was a one way interview where you answered five questions on video. Shortly after I was invited to interview with the hiring manager Bryson. He was great, very friendly. It went well, he said he liked me and thought I was a great fit. That I’d have to meet with the director Josh and afterwards he’d contact me, see if I was still interested and move me along into the hiring process. I interviewed with Josh who was very friendly, very nice, and a great person to talk to. I also thought it went very well with him. I was told I’d be receiving an update the beginning of that next week. Then that got delayed understandably because of the Thanksgiving holiday, so then I was informed I’d get an update the beginning of that following week. When I hadn’t? I reached out again, just to follow up. I was directly met with a rejection after being replied to. I was very excited because I enjoyed everything I had learned about FMG, I was told I’d be a great fit, and thought everything aligned especially after what was verbally said to me. So I’m mostly just disappointed that what had been said to me by two higher ups? Didn’t match the outcome.
I had been told that my experience, and everything else was great.
However that doesn’t take away from both of them being very great, and accommodating.
Standard interview process, took a competency test then met with the hiring manager. Standard questions and talked through the complexity of the role and that they were looking for smart, adaptable, customer-centric reps.
Interview questions [1]
Question 1
What's one thing you would change or improve in your current or most recent role?
I applied online. The process took 1 week. I interviewed at FMG Suite (San Diego, CA)
Interview
The interview process consisted of a online interview over Google Meet with the hiring manager. A few questions about what I expect working the position, and where I see myself within a few years