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      Fidelity Investments

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      Related searches: Fidelity Investments reviews | Fidelity Investments jobs | Fidelity Investments salaries | Fidelity Investments benefits | Fidelity Investments conversations
      Fidelity Investments interviewsFidelity Investments Financial Customer Service Representative interviewsFidelity Investments interview
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      Jobs at Fidelity Investments

      20 jobs in United States
      Financial Customer Associate - Jacksonville
      Jacksonville, FL
      ·
      $48K - $65K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Durham
      Durham, NC
      ·
      $44K - $65K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Albuquerque
      Albuquerque, NM
      ·
      $40K - $58K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Albuquerque
      Albuquerque, NM
      ·
      $40K - $58K /yr
      (Glassdoor est.)
      View job
      Financial Customer Associate - Salt Lake City
      Salt Lake City, UT
      ·
      $43K - $61K /yr
      (Glassdoor est.)
      View job

      Fidelity Investments interviews FAQs

      • Financial Customer Service Representative applicants have rated the interview process at Fidelity Investments with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Financial Customer Service Representative roles take an average of 7 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Fidelity Investments overall takes an average of 28 days.
      • Common stages of the interview process at Fidelity Investments as a Financial Customer Service Representative according to 3 Glassdoor interviews include:

        Phone interview:  60%

        Other:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(941) ;
        2. Customer Relationship Advocate(815) ;
        3. Financial Representative(495) ;
        4. Senior Software Engineer(379) ;
        5. Customer Service Representative(345) ;
        6. Director(315) ;
        7. Lead Software Engineer
      (289) ;
    • Intern(280) ;
    • Principal Software Engineer(236) ;
    • Financial Consultant(226) ;
    • Vice President(218) ;
    • Investment Solutions Representative(210) ;
    • Analyst(204) ;
    • Financial Services Representative(182) ;
    • Business Analyst(173) .
    • Financial Customer Service Representative Interview

      Mar 1, 2017
      Anonymous Interview Candidate
      Westlake, TX

      Other Financial Customer Service Representative Interview Reviews for Fidelity Investments

      Financial Customer Service Representative Interview

      Aug 18, 2023
      Anonymous Interview Candidate
      Albuquerque, NM
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Fidelity Investments (Westlake, TX) in Feb 2017

      Interview

      Phone Interview with recruiter. Received a call the day I put in the application. Recruiter wasn't bubbly, I actually had to ask for her name. Scheduled a time during the next day for the call and just went through it. Ended call with I did not have enough customer service experience for an entry level position and gave feedback that my answers were too long.

      Interview questions [1]

      Question 1

      Name a specific time in your job history where you showed empathy to a client.
      Answer question
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Fidelity Investments (Albuquerque, NM) in Aug 2023

      Interview

      After applying an internal recruiter contacted me. First interview was over the phone with him. It's more of an informational interview, but you will have a few questions to answer. The second interview is over zoom with a manager. Unfortunately I never got this interview. The interviewer said she never saw me waiting. I never saw her start the meeting. Maybe technical glitch, maybe she selected the wrong meeting link. I wasn't impressed that she never called me. She apparently, according to my recruiter, waited 5 minutes and then ended the meeting. My recruiter did try calling but I had my phone in another room so it wouldn't interfere with the interview. It was left at my recruiter said he'd find out times and contact me to reschedule the interview. Nothing since then. No response to my email asking for an update. I just checked their website and it shows my application as not selected to proceed. They didn't have the common courtesy to let me know this. Even a simple form letter would have sufficed. So be warned if you can't make the interview there's no option to reschedule. You only have 5 minutes to get into the meeting (which is abnormal in my experience). They don't tell you this. There's no allowances for technical issues. The interviewer won't contact you. You won't be notified if they opt not to proceed with you to the next step. Worst recruitment process I've had in a long time.

      Interview questions [1]

      Question 1

      Describe a time you overcame something at work.
      Answer question

      Financial Customer Service Representative Interview

      Nov 1, 2021
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Fidelity Investments (Dallas, TX) in Oct 2021

      Interview

      I had 3 interviews. 2 separate phone interviews 1 zoom call. The first call was short and straight to the point. The zoom call and 2nd phone interview were similar they were STAR based questions. I got the offer an hour later was super easy

      Interview questions [1]

      Question 1

      Name a time when you had been given constructive feedback how did you take it
      Answer question
      View all Financial Customer Service Representative Jobs