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      First Horizon

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      Call Center Agent Interview

      Mar 31, 2015
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at First Horizon (Knoxville, TN) in Dec 2014

      Interview

      The process starts with phone interview. The talent acquisition agent was pleasant and conversational. We spoke several times on various phases of the hiring process. Face to face interview was a one on one, wasn't sure it was going to be a group interview because three names were given to meet with. The interviewers style relaxed and pleasant. It was not a difficult interview. After the interview they let you sit down with a representative to get an idea of the job.

      Interview questions [1]

      Question 1

      Do you have an issue with working for banks?
      1 Answer

      First Horizon interviews FAQs

      • Call Center Agent applicants have rated the interview process at First Horizon with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Call Center Agent roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at First Horizon overall takes an average of 20 days.
      • Common stages of the interview process at First Horizon as a Call Center Agent according to 1 Glassdoor interviews include:

        Drug test:  20%

        One on one interview:  20%

        Background check:  20%

        Skills test:  20%

        Phone interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Relationship Banker(50) ;
        2. Universal Banker(40) ;
        3. Teller(35) ;
        4. Bank Teller(31) ;
        5. Customer Service Representative(21) ;
        6. Financial Services Representative(20) ;
        7. Credit Analyst(19) ;
        8. Banking Center Manager(13) ;
        9. Business Analyst(12) ;
        10. Branch Manager(11) ;
        11. Vice President(11) ;
        12. Client Specialist(10) ;
        13. Intern(10) ;
        14. Portfolio Manager(10) ;
        15. Teller Operations Coordinator(9) .


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      Jobs at First Horizon

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