First Horizon reviews

3.3

50% would recommend to a friend

(1,001 total reviews)

D. Bryan Jordan

65% approve of CEO

47% positive business outlook

First Horizon has an employee rating of 3.3 out of 5 stars, based on 1,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Horizon employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Pay, low expectations, no management over site at any level, and great WFO/PTO flexibility.

Cons

CEO was constantly talking about cost cutting, no leadership or direction especially from Middle Management, and no opportunities to move up. My branch lost most of its staff to another competing bank for the reasons listed above. I left after I was saddled with my boss’ workload and was declined a raise/promotion.

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

VTO is offered on occasion

Cons

Management does not care about you or the emotional toll of the job Departments are disjointed and you cannot receive assistance in a timely manner Outages are not communicated well Pay increases do not occur Few opportunities to advance unless you are in Knoxville.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The only pro of working at this company is the biweekly paycheck.

Cons

I worked in HR at First Horizon for two years, and my experience showed me a company that consistently prioritized its own interests over those of its employees. The intense micromanagement stems from unrealistic expectations set by senior leadership, creating a high-pressure environment with little regard for work-life balance. The company has also required employees to return to the office full-time, offering virtually no flexibility for remote or hybrid work. That decision speaks volumes about how much value is placed on employee well-being. To make matters worse, I saw instances where previously approved vacation requests—even trips that had already been booked and paid for—were later revoked. Before accepting an offer here, I would strongly encourage you to consider whether this is the kind of culture you want to be part of.

Viewing 1 - 3 of 1,001 Reviews

Glassdoor has 1,048 First Horizon reviews submitted anonymously by First Horizon employees. Read employee reviews and ratings on Glassdoor to decide if First Horizon is right for you.