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      First Horizon

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      Customer Service Representative Interview

      Jul 27, 2024
      Anonymous employee
      Freeport, IL
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at First Horizon (Freeport, IL) in Feb 2022

      Interview

      Long, asked you a lot of scenarios type questions and had to answer them quickly. Took a week to even get an interview and took even longer to hear if you got the job or not.

      Interview questions [1]

      Question 1

      Where do I see myself in five years?
      Answer question

      Other Customer Service Representative Interview Reviews for First Horizon

      Customer Service Representative (CSR) Interview

      Oct 2, 2023
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at First Horizon (Knoxville, TN) in Sep 2023

      Interview

      Very straight forward. I had all of my questions answered. Make sure to have a personable attitude, you will go far. The facility is dated and could use a major upgrade or move to a newer building.

      Interview questions [1]

      Question 1

      Why did you pick First Horizon?
      1 Answer

      Customer Service Representative Interview

      Mar 13, 2017
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at First Horizon (Knoxville, TN) in Mar 2017

      Interview

      I filled out the application online and a couple of days later got a call to set up face to face interview. Met with supervisor for interview and it went very well. Interview was on thursday. Friday i got a call to set up phone interview for monday. They called exactly at 10:30 when the interview was scheduled. I was told it would take about 30 mins but it didn't take long at all. When she was finished with all her questions i asked her a couple of questions about the culture and diversity of the company. After that she said the manager wanted to extend an offer and i accepted. Easiest hiring process i have ever been through. All in all the whole process only took one week, but that might not be the case for everyone.

      Interview questions [1]

      Question 1

      She just asked about my past job experience.
      Answer question
      2

      First Horizon interviews FAQs

      • Customer Service Representative applicants have rated the interview process at First Horizon with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at First Horizon overall takes an average of 20 days.
      • Common stages of the interview process at First Horizon as a Customer Service Representative according to 5 Glassdoor interviews include:

        Background check:  25%

        Drug test:  25%

        One on one interview:  25%

        Phone interview:  13%

        Skills test:  13%

      • Here are the most commonly searched roles for interview reports -

        1. Relationship Banker(50) ;
        2. Universal Banker(40) ;
        3. Teller(35) ;
        4. Bank Teller(31) ;
        5. Customer Service Representative(21) ;
        6. Financial Services Representative(20) ;
        7. Credit Analyst(19) ;
        8. Banking Center Manager(13) ;
        9. Business Analyst(12) ;
        10. Branch Manager(11) ;
        11. Vice President(11) ;
        12. Client Specialist(10) ;
        13. Intern(10) ;
        14. Portfolio Manager(10) ;
        15. Teller Operations Coordinator(9) .


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      Jobs at First Horizon

      142 jobs in United States
      Senior Customer Solutions Agent
      Knoxville, TN
      View job
      Client Specialist
      Lake Charles, LA
      ·
      $43K - $67K /yr
      (Glassdoor est.)
      View job
      Client Service Banker – Contact Center
      Knoxville, TN
      ·
      $36K - $49K /yr
      (Glassdoor est.)
      View job
      Treasury Management Technical Support II- Customer Support
      Birmingham, AL
      ·
      $37K - $49K /yr
      (Glassdoor est.)
      View job
      Treasury Management Technical Support II- Customer Support
      Birmingham, AL
      ·
      $37K - $49K /yr
      (Glassdoor est.)
      View job
      View all Customer Service Representative Jobs