1. Application form, standard questions and you add your cv later on in the application form. 2. Telephone Interview: they contacted me the next day to schedule a phone interview. Some questions were basic, why do you wanna work here, what can you bring etc... Some questions were a bit more interesting such as tell me about a leader you look up to and what does this leader teach you about leadership. Also sell me a holiday... 3. Psychometric test: The process however goes downhill from here. Extremely long winded questions, mainly to do about your personality. this takes roughly an hour and a half if you don't take a break. The tests finish with 3 'graded' tests, 4 mins each: verbal, logic and maths. These test are completely different to normal psychometric tests. The verbal is word association, so a phrase is not in order and you have to find the word that completes the phrase. You ll have 24 questions to do in 4 mins, if you manage to do 15 and over you've done well. The logic test is something ull just have to do, you don't really have time to get used to it, I only managed 7 out 10 questions. The maths is very very easy, 10 questions to do in 4 mins, finished within 3 mins. 4. Assessment day 1: Got accepted to the assessment and I admit i was excited as the job, the company and the opportunities seemed very appealing. This was however completely shattered during the day. There were roughly 50 candidates or more attending, which in my opinion makes things very impersonal. The company didn't really attempt to 'get to know you'. The morning period was very very boring, such that I was not the only one falling asleep. For 2 hrs they spoke about how amazing Flight Centre is and how expansion on the high street is the way forward for the travel industry, which I'm not really sure about. It also revealed a culture very much based on alcohol consumption and money. (They also seemed to lack any cultural experience, most preferring to go to all inclusive beach hotels.) Instead of talking more about other perks of working with this firm, they continuously talked about how much money you can make. Personally, if money was the most important thing for me I would be working in the banking/finance industry. They will also explain there selling process, which later in the day you have to replicate in a role playing interview. I admit, I did this very poorly, so make sure you practice on role playing. There is also a written test, maths and geography, all very easy, just make sure you know that the Great Barrier Reef is in Cairn. Finally, we had the oddest interview I have ever had, where 3-4 candidates are interviewed in front of one person. Makes you feel like you can't really boast about you accomplishments cause there are other people around and just makes things awkward. The interviewer only asks you 4 questions, tell me about yourself and 3 competency based questions: motivation, customer care and multitasking. Anyway i might be overly harsh as I got rejected at this stage, but ultimately I did not think the culture fitted my belief as a whole and the whole company felt extremely shallow and impersonal as a whole. I believe this experience made me realise sales wasn't really for me. If you have a more relaxed, partying and money orientated mind, this might be the company for you. Finally, if you want to meet some really nice people and have free food and coffee, definitely try to get to the assessment.