Jr. Customer Support Associate applicants have rated the interview process at Florence Healthcare with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Jr. Customer Support Associate roles take an average of 28 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Florence Healthcare overall takes an average of 34 days.
Common stages of the interview process at Florence Healthcare as a Jr. Customer Support Associate according to 3 Glassdoor interviews include:
Presentation: 22%
Group panel interview: 22%
Background check: 22%
One on one interview: 22%
Skills test: 11%
Here are the most commonly searched roles for interview reports -
There are 4 interviews to attend with different people and a presentation in front of all interviewers at the end. Not hard, but can be lengthy depending on scheduling availability.
Interview questions [1]
Question 1
They asked to pick a software to present to the team.
I applied online. The process took 4 weeks. I interviewed at Florence Healthcare in Aug 2025
Interview
Found the role on Linkedin and submitted my resume. Within a day or so I received a request for an interview with a recruiter. The meeting went very well especially since she was so friendly and engaging. The 2nd interview was with the hiring manager, I was asked about my previous experience and shared some examples of how I would be a good fit for the role. It was a great conversation and I learned alot more about Florence. The third interview was with a tenured team member. I was able to ask about her experience joining Florence and tips for how a new member can start on the right foot. She was open and honest and it only made me hope to join the team more. The last step in the interview process was a virtual presentation for about 4 people. I was well prepared and was really surprised how interested everyone was and the thoughtful questions they asked. Overall while a lengthy process, it was still impressive. There was clear communication every step of the way, which in this job market anyone would appreciate.
Interview questions [1]
Question 1
If a customer was having difficulty understanding a process, what would you do to assist them?
I applied online. The process took 4 weeks. I interviewed at Florence Healthcare in Feb 2022
Interview
I had 4 rounds of interviews:
1. Meeting with the recruiter
2. Meeting with one team lead for the NEST Ops department
3. A software demo with some members of the team
4. A relatively informal interview with 2 direct team leads.
Each meeting didn't go very long, but everyone I talked to was on the same page - very informative and easy to talk to. The role was described thoroughly as well as the expectations for the next steps. My recruiter (Amy) was incredibly communicative and timely! She definitely made the process so smooth!
Interview questions [1]
Question 1
What kind of experience do you have that would be relative to this job description?