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      Florida Blue

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      Related searches: Florida Blue reviews | Florida Blue jobs | Florida Blue salaries | Florida Blue benefits | Florida Blue conversations
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      Member Service Specialist Interview

      Aug 17, 2019
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 months. I interviewed at Florida Blue (Jacksonville, FL)

      Interview

      After applying I was sent a link to HireVue for a virtual interview. 2 weeks later I received an email saying congratulations they loved my interview and would love to send me through to the next step in the hiring process. A month later another email came asking if I had a preference for an interview date. The email had several date options . I was asked not to reply to the email unless I had a preference, I did not. A month later was coming up on the start date listed on the job description when I applied, so I reached out to the email address if the email asking for a preference and asked if I had been scheduled for an interview. I received a reply a few minutes later with a date a few days away. I was interviewed by 3 ladies. It was the best interview I've ever had. They took turns asking behavior and experience questions. At the end I asked my questions. It was actually pretty laid back. I was surprised. I emailed that night a Thank You note for them to see the following morning. I got a response and seconds later a job offer. I was told an HR rep would call to go over job details. I was given a certain day and time she would call. That day came and went with no call . I emailed the HR rep to verify I hadn't missed the call. She responded she had been busy and gave a new date she would call. I did receive the call on that date. She went over pay and a different start date than I was told in the beginning. Then I was told Hireright would be conducting a background check. I received the link to give Hireright permission to run the check as well as give them information about past employers and education. After a few days Hireright emailed me saying they could not verify a job I had. I sent in W2s and check stubs. I received another email from them, they couldn't verify another past employer. I submitted verification for that. Then they couldn't verify my education. I sent that in. In the end the process took a month and a half. My start date passed and Florida Blue recinded the offer. I googled Hireright and they have several lawsuits for this same kind of stuff. I requested a copy of the report they gave Florida Blue and they didn't update the report with any of the information I sent in. They left it as unverified and gave it to my prospective employer. Unbelievable, right?

      Interview questions [1]

      Question 1

      Talk about a time you went above and beyond for a customer.
      1 Answer

      Other Member Service Specialist Interview Reviews for Florida Blue

      Member Service Specialist Interview

      Jan 15, 2019
      Anonymous employee
      Lake Mary, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Florida Blue (Lake Mary, FL) in Sep 2018

      Interview

      First interview is questions asked whil you record yourself from your phone. Second interview in person with at least 3 staff members. Questions are asked by all 3 interviewers varying in nature.

      Interview questions [1]

      Question 1

      How have you dealt with a difficult customer in the past.
      Answer question

      Florida Blue interviews FAQs

      • Member Service Specialist applicants have rated the interview process at Florida Blue with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Member Service Specialist roles take an average of 63 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Florida Blue overall takes an average of 31 days.
      • Common stages of the interview process at Florida Blue as a Member Service Specialist according to 2 Glassdoor interviews include:

        Group panel interview:  29%

        Presentation:  14%

        Other:  14%

        Phone interview:  14%

        Drug test:  14%

        Skills test:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(36) ;
        2. Service Advocate(29) ;
        3. Customer Service Advocate(23) ;
        4. Senior Manager(22) ;
        5. Analyst(19) ;
        6. IT Developer(19) ;
        7. Director(18) ;
        8. Manager(18) ;
        9. Project Manager(17) ;
        10. Software Developer(15) ;
        11. Business Analyst(13) ;
        12. IT Manager(12) ;
        13. Insurance Sales Agent(10) ;
        14. Intern(10) ;
        15. Sales(10) .


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      Jobs at Florida Blue

      4 jobs in United States
      Sr Manager Florida Blue Center (Pensacola, FL)
      Pensacola, FL
      ·
      $76K - $124K /yr
      (Employer provided)
      View job
      Sr Advisor Contact
      United States
      ·
      $20 - $33 /hr
      (Employer provided)
      View job
      VOC & Knowledge Management Specialist
      United States
      ·
      $78K - $126K /yr
      (Employer provided)
      View job
      Senior Director - Marketing & Engagement ACA
      United States
      ·
      $126K - $205K /yr
      (Employer provided)
      View job
      View all Member Service Specialist Jobs