Group Interview as it was a new store followed by a 1 - 1 interview. Interviewers were friendly and put me at ease. Introduction to the company and what the job would entail.
Interview questions [1]
Question 1
Will commuting to and from your job be manageable?
I did and completed the entire interview process. It was easy and nice. They really want to see your great personality. It was mostly questions about you and your experience.
I applied online. The process took 2 weeks. I interviewed at Fossil Group (Richardson, TX) in Jan 2015
Interview
I swear butted my resume on line and received a call back about a week later. I went through the entire interview process with3 separate I retired with different levels of management. The third interview I was told I had the position and that HR would be contacting me. A week went by and no call. So I called them and left numerous messages. I was literally being ignored. Finally on the third week someone picked up and informed me the position had been adjusted to an analytical position. I explained to them I was offered the position and how come no one informed me. She was very rude and said "If you were in fact offered the position they would have told us." So I had the Managers business card and called him. He informed me that HR said I never returned their calls so they went with someone else. I told him that wasn't true that I have been leaving messages and told him what they told me about the position being changed. He apologized and said nothing could be done. I was crushed!! What a dirty way to run a company.
Interview questions [1]
Question 1
Explain to us about a difficult situation you had with s customer and how did you handle it. What was the outcome?
Customer Service applicants have rated the interview process at Fossil Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Fossil Group overall takes an average of 15 days.
Common stages of the interview process at Fossil Group as a Customer Service according to 2 Glassdoor interviews include:
One on one interview: 100%
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