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      Fossil Group

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      Related searches: Fossil Group reviews | Fossil Group jobs | Fossil Group salaries | Fossil Group benefits
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      Customer Service Interview

      May 22, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Fossil Group

      Interview

      Group Interview as it was a new store followed by a 1 - 1 interview. Interviewers were friendly and put me at ease. Introduction to the company and what the job would entail.

      Interview questions [1]

      Question 1

      Will commuting to and from your job be manageable?
      Answer question

      Other Customer Service Interview Reviews for Fossil Group

      Customer Service Interview

      Jan 30, 2022
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Fossil Group

      Interview

      I did and completed the entire interview process. It was easy and nice. They really want to see your great personality. It was mostly questions about you and your experience.

      Interview questions [1]

      Question 1

      Tell me about yourself type of questions.
      1 Answer

      Customer Service Interview

      May 24, 2016
      Anonymous Interview Candidate
      Richardson, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Fossil Group (Richardson, TX) in Jan 2015

      Interview

      I swear butted my resume on line and received a call back about a week later. I went through the entire interview process with3 separate I retired with different levels of management. The third interview I was told I had the position and that HR would be contacting me. A week went by and no call. So I called them and left numerous messages. I was literally being ignored. Finally on the third week someone picked up and informed me the position had been adjusted to an analytical position. I explained to them I was offered the position and how come no one informed me. She was very rude and said "If you were in fact offered the position they would have told us." So I had the Managers business card and called him. He informed me that HR said I never returned their calls so they went with someone else. I told him that wasn't true that I have been leaving messages and told him what they told me about the position being changed. He apologized and said nothing could be done. I was crushed!! What a dirty way to run a company.

      Interview questions [1]

      Question 1

      Explain to us about a difficult situation you had with s customer and how did you handle it. What was the outcome?
      Answer question

      Fossil Group interviews FAQs

      • Customer Service applicants have rated the interview process at Fossil Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Fossil Group overall takes an average of 15 days.
      • Common stages of the interview process at Fossil Group as a Customer Service according to 2 Glassdoor interviews include:

        One on one interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(459) ;
        2. Store Manager(88) ;
        3. Retail Sales Associate(83) ;
        4. Assistant Manager(63) ;
        5. Assistant Store Manager(54) ;
        6. Fossil Sales Associate(51) ;
        7. Manager(38) ;
        8. Customer Service Representative(29) ;
        9. Third Key Manager(25) ;
        10. Third Key Holder(24) ;
        11. Key Holder(21) ;
        12. Software Engineer(21) ;
        13. Third Key(20) ;
        14. Sales Assistant(19) ;
        15. Sales(16) .


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      Jobs at Fossil Group

      66 jobs in United States
      Retail Associate - Hourly - Stores
      Houston, TX
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      Retail Associate - Hourly - Stores
      Lutz, FL
      ·
      $28K - $34K /yr
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      Retail Associate Fossil - Hourly - Stores
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      ·
      $29K - $35K /yr
      (Glassdoor est.)
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      Retail Associate - Hourly - Stores
      San Marcos, TX
      ·
      $27K - $33K /yr
      (Glassdoor est.)
      View job
      Retail Associate - Hourly - Stores
      Texas City, TX
      ·
      $22K - $29K /yr
      (Glassdoor est.)
      View job
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