Customer Service Representative applicants have rated the interview process at Freshworks with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 53% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Freshworks overall takes an average of 24 days.
Common stages of the interview process at Freshworks as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 100%
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I applied through an employee referral. The process took 8 weeks. I interviewed at Freshworks (Chennai) in Jan 2020
Interview
Horrid horrid interview process. They made me go through 5 rounds of grueling interviews all post 6 pm. For one interview the interviewer didn’t show up and they didn’t even have to courtesy to inform me before hand.
After all that, they come back and tell me they can’t match my current pay. When I had specifically told them my expectation from the start. And they took 1 month to come back and tell me that I had made it through all the rounds but I have to be happy with 20% less than what I make currently.
Entitled interviewers and inconsiderate HR. Sick!
Interview questions [1]
Question 1
What is your biggest setback in life and how you overcame it
Quick response after reaching out via LinkedIn. The interview was clear, professional, and respectful. No artificial pressure questions – instead, genuine interest in my background and personality. Overall, a very positive impression of the process.
They just had one round for me the guy who interviewed is from account management team. Didnt ask any technical question but was asking about my experience etc. gave unnecessary hype for the role i dont understand why .
The interview process at Freshworks is structured, engaging, and candidate-friendly, typically consisting of multiple stages to assess both technical expertise and cultural fit. Candidates appreciate the friendly interviewers, clear expectations, and smooth coordination throughout the process.