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      Freshworks

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      Related searches: Freshworks reviews | Freshworks jobs | Freshworks salaries | Freshworks benefits
      Freshworks interviewsFreshworks Customer Success Manager interviewsFreshworks interview
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      Customer Success Manager Interview

      Aug 23, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Freshworks

      Interview

      Not the best firsthand experience. I applied for a CSM role and received an invite for a call with their HR team. 5mins into the call, the lady is talking about an Account executive role that I would be a good fit for. I asked why we weren’t talking about the CSM role and she said they didn’t think I had the experience but felt I would be good for the Account manager role. Would have appreciated some sort of “not a right fit” email after I had applied instead of wasting my time prepping for an interview that never went anywhere. Didn’t feel the need to continue the discussion so ended the call very quickly

      Interview questions [1]

      Question 1

      Didn’t even get the first question as I ended the call pretty quickly
      Answer question
      2

      Other Customer Success Manager Interview Reviews for Freshworks

      Customer Success Manager Interview

      Jul 25, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Freshworks (London, England)

      Interview

      not much information - decided to move ahead with another candidate as there was urgency, however they said i was the perfect candidate, abit confusing as I had explained no notice was required. Could be more informative with their feedback.

      Interview questions [1]

      Question 1

      why i would be good for the role
      Answer question

      Customer Success Manager Interview

      Jan 13, 2025
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Freshworks in Dec 2024

      Interview

      It is exhaustive. The first round took more than 2 hours. The following rounds took its own sweet time which made a frustrating journey. Lunch was provided. However, the treatment was not good enough considering the role.

      Interview questions [1]

      Question 1

      basic questions related to SaaS products
      Answer question

      Customer Success Manager Interview

      Jun 12, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Freshworks in Apr 2024

      Interview

      I had 2 Rounds of interview along with an assessment test. The first round was somewhat casual and it went pretty well. Post which I was informed to create a presentation pitch for with all the product details and it's offerings. I was given about 5 days time to complete the presentation. After a thorough research, and spending a lot of time to perfect my pitch and presentation, I was ready for my 2nd round. During the interview, the hiring manager was not even aware of which round I was in and was confused with what had been informed to me by her colleagues. It pitched the product, it went well. And I was informed that they will get back to me shortly. I waited for a day or two, and the HR got back to me saying that there were no openings in the company as of now, but they told they'll reach out to me if something comes up. And I still haven't heard back from them since.

      Interview questions [1]

      Question 1

      Have you worked with the US market?
      Answer question


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      Freshworks interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Freshworks overall takes an average of 24 days.
      • Common stages of the interview process at Freshworks as a Customer Success Manager according to 3 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  33%

        Skills test:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Senior Software Engineer(164) ;
        2. Software Engineer(162) ;
        3. Product Specialist(96) ;
        4. Lead Software Engineer(77) ;
        5. Account Executive(76) ;
        6. Customer Success Manager(67) ;
        7. Account Manager(45) ;
        8. Business Development Executive(42) ;
        9. Business Development Manager
      (40) ;
    • Technical Account Manager(39) ;
    • Senior Account Executive(36) ;
    • Sales(31) ;
    • Technical Account Manager (TAM)(30) ;
    • Sales Development Representative (SDR)(27) ;
    • Solutions Engineer(26) .
    • Jobs at Freshworks

      28 jobs in United States
      Customer Success Manager
      Boston, MA
      ·
      $109K - $134K /yr
      (Employer provided)
      View job
      Strategic Customer Success Manager
      Boston, MA
      ·
      $142K - $176K /yr
      (Employer provided)
      View job
      Lead Customer Success Engineer
      Denver, CO
      ·
      $139K - $170K /yr
      (Employer provided)
      View job
      Principal Customer Success Engineer
      Denver, CO
      ·
      $140K - $175K /yr
      (Employer provided)
      View job
      Virtual Events & Webinars Specialist
      San Mateo, CA
      ·
      $130K - $162K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs