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      Freshworks

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      Customer Success Specialist Interview

      Mar 10, 2022
      Anonymous Interview Candidate
      Chennai
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Freshworks (Chennai) in Feb 2022

      Interview

      Profile: Customer Success Specialist Location: Chennai Timings: Normal working hours Telephonic - HR Executive( 15 Mins) Zoom : Team member(30mins) Zoom : Customer Success Manager(1.30hrs) Zoom : HR Partner( 15Mins) Total time : One Month

      Interview questions [1]

      Question 1

      Received call from HR excecutive.Personal questions to check your language fluency and salary expectation was asked.Based on the discussion Round One : Met with Customer Success team member who asked questions related to my current profile and also gave me few scenarios related to customer handling .Your confidence,language and customer handling skills are checked in this round. Second Round : Presentation .Email with details will be shared and you will get three days to Prepare. Scenario: Assume you are the Head of the any function for the organization that you work for a business of your choice .Call out large problem you face today and how implementing ,adopting any Freshworks Products (of your choice) can help you solve the problem.This was followed by a product demo.Preapared a presentation and shared it with them and then presented it along with the Freshwork product demo(product of my choice). The presentation shared with Customer Success Manager who asked lot of questions from the shared ppt and will ask you to take him through the product you have selected.Presentation Skills,Confidence,Language will be assessed here. Round Three with HR Partner! Personal questions on my previous job experience,Career break,Motivation to work,Why Freshworks were the questions asked.The HR partner was not very impressed with my performance i guess so discussion was only for 15mins. No response after round three. When contacted the HR executive after a week i was told i profile was put on hold (technically rejected) and he is still awaiting the feedback from HR Partner. Overall interview experience was smooth and friendly.All panel members showed up on the scheduled timing apart from HR Business Partner! They were very casual in asking questions and always gave chance for me to clarify my doubts. Definitely i missed working at Freshworks but more than that i felt disappointed for not getting a chance to work under very calm and friendly Customer Success Manager who interviewed me!
      Answer question
      3

      Freshworks interviews FAQs

      • Here are the most commonly searched roles for interview reports -

        1. Senior Software Engineer(164) ;
        2. Software Engineer(162) ;
        3. Product Specialist(96) ;
        4. Lead Software Engineer(77) ;
        5. Account Executive(76) ;
        6. Customer Success Manager(67) ;
        7. Account Manager(45) ;
        8. Business Development Executive(42) ;
        9. Business Development Manager(40) ;
        10. Technical Account Manager(39) ;
        11. Senior Account Executive(36) ;
        12. Sales(31) ;
        13. Technical Account Manager (TAM)(30) ;
        14. Sales Development Representative (SDR)(27) ;
        15. Solutions Engineer(26) .


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