Received call from HR excecutive.Personal questions to check your language fluency and salary expectation was asked.Based on the discussion
Round One : Met with Customer Success team member who asked questions related to my current profile and also gave me few scenarios related to customer handling .Your confidence,language and customer handling skills are checked in this round.
Second Round : Presentation .Email with details will be shared and you will get three days to Prepare.
Scenario: Assume you are the Head of the any function for the organization that you work for a business of your choice .Call out large problem you face today and how implementing ,adopting any Freshworks Products (of your choice) can help you solve the problem.This was followed by a product demo.Preapared a presentation and shared it with them and then presented it along with the Freshwork product demo(product of my choice). The presentation shared with Customer Success Manager who asked lot of questions from the shared ppt and will ask you to take him through the product you have selected.Presentation Skills,Confidence,Language will be assessed here.
Round Three with HR Partner! Personal questions on my previous job experience,Career break,Motivation to work,Why Freshworks were the questions asked.The HR partner was not very impressed with my performance i guess so discussion was only for 15mins.
No response after round three. When contacted the HR executive after a week i was told i profile was put on hold (technically rejected) and he is still awaiting the feedback from HR Partner.
Overall interview experience was smooth and friendly.All panel members showed up on the scheduled timing apart from HR Business Partner! They were very casual in asking questions and always gave chance for me to clarify my doubts. Definitely i missed working at Freshworks but more than that i felt disappointed for not getting a chance to work under very calm and friendly Customer Success Manager who interviewed me!