Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Freshworks overall takes an average of 24 days.
Common stages of the interview process at Freshworks as a Customer Success Manager according to 3 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 33%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Freshworks (Chennai) in May 2023
Interview
In general, you can expect to be asked a mix of technical and behavioral questions during your interview. Technical questions will test your knowledge of the specific skills and technologies required for the role. Behavioral questions will assess your skills and experience in areas such as communication, teamwork, and problem-solving.
Interview questions [1]
Question 1
Product based questions and understanding on the same.
not much information - decided to move ahead with another candidate as there was urgency, however they said i was the perfect candidate, abit confusing as I had explained no notice was required. Could be more informative with their feedback.
I applied through a recruiter. The process took 1 day. I interviewed at Freshworks in Dec 2024
Interview
It is exhaustive. The first round took more than 2 hours.
The following rounds took its own sweet time which made a frustrating journey. Lunch was provided. However, the treatment was not good enough considering the role.
I applied online. The process took 2 weeks. I interviewed at Freshworks in Apr 2024
Interview
I had 2 Rounds of interview along with an assessment test.
The first round was somewhat casual and it went pretty well.
Post which I was informed to create a presentation pitch for with all the product details and it's offerings.
I was given about 5 days time to complete the presentation.
After a thorough research, and spending a lot of time to perfect my pitch and presentation, I was ready for my 2nd round.
During the interview, the hiring manager was not even aware of which round I was in and was confused with what had been informed to me by her colleagues.
It pitched the product, it went well.
And I was informed that they will get back to me shortly.
I waited for a day or two, and the HR got back to me saying that there were no openings in the company as of now, but they told they'll reach out to me if something comes up.
And I still haven't heard back from them since.