Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Freshworks overall takes an average of 24 days.
Common stages of the interview process at Freshworks as a Customer Success Manager according to 3 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 33%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Freshworks in Mar 2023
Interview
Was ghosted by the HR person a few months before. A few months after she comes back to tell me that the position is still open and that hiring manager wants to talk to me. I then speak to 3/4 people. After that no a peep from the HR person. I sent another email but no response. I guess this is the way the company tells candidates they were not selected for the position.
not much information - decided to move ahead with another candidate as there was urgency, however they said i was the perfect candidate, abit confusing as I had explained no notice was required. Could be more informative with their feedback.
I applied through a recruiter. The process took 1 day. I interviewed at Freshworks in Dec 2024
Interview
It is exhaustive. The first round took more than 2 hours.
The following rounds took its own sweet time which made a frustrating journey. Lunch was provided. However, the treatment was not good enough considering the role.
I applied online. The process took 2 weeks. I interviewed at Freshworks in Apr 2024
Interview
I had 2 Rounds of interview along with an assessment test.
The first round was somewhat casual and it went pretty well.
Post which I was informed to create a presentation pitch for with all the product details and it's offerings.
I was given about 5 days time to complete the presentation.
After a thorough research, and spending a lot of time to perfect my pitch and presentation, I was ready for my 2nd round.
During the interview, the hiring manager was not even aware of which round I was in and was confused with what had been informed to me by her colleagues.
It pitched the product, it went well.
And I was informed that they will get back to me shortly.
I waited for a day or two, and the HR got back to me saying that there were no openings in the company as of now, but they told they'll reach out to me if something comes up.
And I still haven't heard back from them since.