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      Freshworks

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      Customer Success Manager Interview

      Jun 27, 2024
      Anonymous Interview Candidate
      Sydney
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Freshworks (Sydney) in Apr 2024

      Interview

      Lack of communication & transparency throughout the whole process. The recruiter kept dropping calendar invites without checking the availability. Let aside any feedback, they didn’t event bother sharing the outcome of the interview. Very disappointing!

      Interview questions [1]

      Question 1

      How do you prioritise your book of accounts?
      Answer question

      Other Customer Success Manager Interview Reviews for Freshworks

      Customer Success Manager Interview

      Jul 25, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Freshworks (London, England)

      Interview

      not much information - decided to move ahead with another candidate as there was urgency, however they said i was the perfect candidate, abit confusing as I had explained no notice was required. Could be more informative with their feedback.

      Interview questions [1]

      Question 1

      why i would be good for the role
      Answer question

      Customer Success Manager Interview

      Jan 13, 2025
      Anonymous Interview Candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Freshworks in Dec 2024

      Interview

      It is exhaustive. The first round took more than 2 hours. The following rounds took its own sweet time which made a frustrating journey. Lunch was provided. However, the treatment was not good enough considering the role.

      Interview questions [1]

      Question 1

      basic questions related to SaaS products
      Answer question

      Customer Success Manager Interview

      Jun 12, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Freshworks in Apr 2024

      Interview

      I had 2 Rounds of interview along with an assessment test. The first round was somewhat casual and it went pretty well. Post which I was informed to create a presentation pitch for with all the product details and it's offerings. I was given about 5 days time to complete the presentation. After a thorough research, and spending a lot of time to perfect my pitch and presentation, I was ready for my 2nd round. During the interview, the hiring manager was not even aware of which round I was in and was confused with what had been informed to me by her colleagues. It pitched the product, it went well. And I was informed that they will get back to me shortly. I waited for a day or two, and the HR got back to me saying that there were no openings in the company as of now, but they told they'll reach out to me if something comes up. And I still haven't heard back from them since.

      Interview questions [1]

      Question 1

      Have you worked with the US market?
      Answer question

      Freshworks interviews FAQs

      • Candidates applying for Customer Success Manager roles take an average of 23 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Freshworks overall takes an average of 24 days.
      • Common stages of the interview process at Freshworks as a Customer Success Manager according to 3 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  33%

        Skills test:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Senior Software Engineer(164) ;
        2. Software Engineer(162) ;
        3. Product Specialist(96) ;
        4. Lead Software Engineer(77) ;
        5. Account Executive(76) ;
        6. Customer Success Manager(67) ;
        7. Account Manager(45) ;
        8. Business Development Executive(42) ;
        9. Business Development Manager(40) ;
        10. Technical Account Manager(39) ;
        11. Senior Account Executive(36) ;
        12. Sales(31) ;
        13. Technical Account Manager (TAM)(30) ;
        14. Sales Development Representative (SDR)(27) ;
        15. Solutions Engineer(26) .


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    • Jobs at Freshworks

      28 jobs in United States
      Customer Success Manager
      Boston, MA
      ·
      $109K - $134K /yr
      (Employer provided)
      View job
      Strategic Customer Success Manager
      Boston, MA
      ·
      $142K - $176K /yr
      (Employer provided)
      View job
      Lead Customer Success Engineer
      Denver, CO
      ·
      $139K - $170K /yr
      (Employer provided)
      View job
      Virtual Events & Webinars Specialist
      San Mateo, CA
      ·
      $130K - $162K /yr
      (Employer provided)
      View job
      Principal Customer Success Engineer
      Bellevue, WA
      ·
      $150K - $185K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs