I applied online. I interviewed at GEICO (Macon, GA) in Apr 2014
Interview
Computer testing takes place first. Then there is the first interview if you pass the test. After the interview, if you are still in the running, you role play. If the role pay is passed, you then interview again. After that final interview the either hire you on the spot or tell you they will be calling you.
Interview questions [1]
Question 1
Tell me a time where you had a difficult customer, how did you handle them?
I applied online. The process took 1 week. I interviewed at GEICO (Houston, TX) in Dec 2019
Interview
Long and intensive interview. If you make it past the phone interview you will be scheduled a day to take a computer assessment. Following the assessment if you pass you move on to the next phase of the interview process generally the same day.
Interview questions [1]
Question 1
Recruiter asks general questions about yourself and why you’re fit for the position and future ambitions etc
I applied online. The process took 2 days. I interviewed at GEICO (Houston, TX) in Jan 2018
Interview
You have a phone interview, a skills test, recruiter led in person interview, then a role play test, then you have to shadow someone, and then you interview with a hiring manager. If they like you they will offer you the job at that time. If not, you didn’t make the cut.
Interview questions [1]
Question 1
How would you let a customer know that even though the accident was not their fault, they still have to pay their deductible.
CSR-1 applicants have rated the interview process at GEICO with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 48% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR-1 roles take an average of 5 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at GEICO overall takes an average of 17 days.
Common stages of the interview process at GEICO as a CSR-1 according to 3 Glassdoor interviews include:
Presentation: 16%
Phone interview: 16%
Drug test: 16%
Skills test: 16%
IQ intelligence test: 16%
One on one interview: 11%
Group panel interview: 5%
Personality test: 5%
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