I applied through an employee referral. The process took 1 day. I interviewed at Genpact (Alabang) in Jan 2022
Interview
You need to wait for your turn in the interview there were a lot of candidates and it will take 10 hours for the whole day processing depending on your number in the interview.
Interview questions [1]
Question 1
Tell Me About Yourself
Please dictate your full name
How did you know about us?
Take Note (They do not accept students who are studying even you are in college or in SHS)
Went great 👍🏾 got the offer easy questions , started work within 2 weeks of applying online. The process was very smooth and super fast ! They were really transparent upfront about the mandatory OT which I did not mind because who don’t wanna make extra bucks
Interview questions [1]
Question 1
Name a time where you had to go above and beyond for a customer?
I applied online. I interviewed at Genpact (Gurgaon, Haryana) in Jan 2026
Interview
Nice and short for freshers around 5min. For experienced candidates around 30mins but nothing really difficult just what was your role in previous companies. For freshers question about internships or freelance experience if any.
there are 2 rounds or 3. first is just screening and second is interview. the screening round will guide you what the interviewer is looking for. so it easy. you just need good english.
Customer Service Representative (CSR) applicants have rated the interview process at Genpact with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 62.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Genpact overall takes an average of 18 days.
Common stages of the interview process at Genpact as a Customer Service Representative (CSR) according to 20 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 15%
Skills test: 15%
Personality test: 13%
Background check: 12%
Drug test: 8%
IQ intelligence test: 8%
Presentation: 7%
Group panel interview: 5%
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